- NONRETURNABLE GOODS
The products sold on The Sauce Shop website are all perishable and are therefore, nonreturnable. If, however, your perishables have arrived damaged or expired we will replace or refund them when we are at fault.
2. INCORRECT ITEM DELIVERED
We do our best to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on our site. Please notify us within 7 days (the sooner the better) by emailing matthew@weco.co.za.
However, should we accidentally deliver the wrong product to you:
- Please do not remove the product from its original packaging or any of the stickers or labels.
- Notify us as immediately and we will collect the product from you at no charge.
We will at your choosing:
- deliver the correct item to you as soon as possible (if available); or
- send you a voucher for the purchase price of the product; or
- issue a refund (using the same method of payment you originally used for the purchase).
3. GOODS ARRIVED DAMAGED
If your goods arrive damaged, , then we will do our best to resolve the issue. Please notify us within 7 days (the sooner the better) by emailing matthew@weco.co.za.
We will require the following information to assess where in the delivery process the damage may have occurred:
- photograph of the outer box (including whether it has a Fragile sticker or not);
- photograph of the inside of the box, including the inner packaging; and
- photograph of the damaged item.
If necessary, we will arrange collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:
- replace the product (if available); or
- issue a refund voucher for the purchase price of the product or
- issue a refund (using the same method of payment you originally used for the purchase).
4. CUSTOMER QUERIES & COMPLAINTS
Any complaints regarding the standard and quality of the product or products bought by consumers through our website should be directed matthew@weco.co.za.
5. CUSTOMER SUPPORT CONTACT DETAILS
Telephone Number: 081 043 0361
Email Address: cherith.gray@yahoo.com
Address: 25 Aschenberg Street, Chamdor, Krugersdorp 1739